Terms of Service

Last updated: April 2026

1. Service Overview

DUCTly provides professional duct cleaning and HVAC maintenance services in the United Arab Emirates. By booking a service through our website, you agree to these terms.

2. Booking and Payment

  • All bookings require full payment at the time of scheduling.
  • Prices are displayed in UAE Dirhams (AED). The price shown is the final amount charged — no VAT or other tax is added at checkout.
  • Payment is processed securely by Stripe. We do not store credit card information.
  • A booking confirmation will be sent to your registered email address.
  • Time slots are reserved for 10 minutes during the booking process. Unpaid reservations are automatically released.

3. Service Plans

  • Essential Plan (AED 349/thermostat): Standard duct cleaning with inspection report.
  • Signature Plan (AED 549/thermostat): Deep cleaning with sanitization and before/after documentation.
  • Elite Plan (AED 649/thermostat): Premium service including mold treatment, coil cleaning, and extended warranty.

4. Cancellation and Refunds

  • Cancel 24 hours or more before your slot and you get a full refund. You can do this yourself from the booking link we email you.
  • Inside 24 hours, the booking link will not cancel for you. Email or call us and we will sort it out. What we can refund depends on whether the crew has already been dispatched.
  • No-shows are not refunded.
  • To reach us: info@ductly.ae or our support line.

5. Service Delivery

  • Our service team will arrive within the booked time slot (90-minute window).
  • Access to the property and HVAC system must be provided at the scheduled time.
  • The property owner or an authorized representative must be present during the service.
  • We reserve the right to reschedule if site conditions are unsafe or access is denied.

6. Liability

  • DUCTly carries professional indemnity and public liability insurance.
  • We are not liable for pre-existing damage to ductwork or HVAC systems.
  • Any claims must be reported within 48 hours of service completion.
  • Our total liability is limited to the amount paid for the specific service.

7. Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai.

8. Contact

Email: info@ductly.ae
DUCTly, Dubai, United Arab Emirates